Refund policy

Return and Refund Policy

Last updated: October 26, 2026

30-day returns

If you are not happy with your purchase, you can request a return within 30 days of the date your order was delivered.

To be eligible, items must be unused or gently tried, clean, and returned with all included parts. For hygiene reasons, grooming tools that have been used on a pet (such as a slicker brush with fur in it) may only be returned if they are defective or arrived damaged.

How to start a return

Email fennlyco@gmail.com with your order number and the item(s) you want to return. Please do not send items back without contacting us first; we will reply with return instructions and the return address. Items sent back without a return authorization may not be refunded.

Return shipping

If the item is defective, damaged or not what you ordered, we cover return shipping or send a replacement. For other returns (for example, a change of mind), the customer pays return shipping.

Refunds

Once we receive and inspect your return, we will email you to confirm. Approved refunds are issued to your original payment method within 5–10 business days. Your bank or card issuer may take additional time to post the refund. Original shipping charges are non-refundable unless the return is due to our error.

Damaged or defective items

If your item arrives damaged or defective, contact us within 30 days of delivery with your order number and a photo, and we will send a replacement or issue a refund. You will not need to pay anything to resolve this.

Bundles

The Shedding Kit can be returned as a full kit. If you return only part of a kit, the refund will be the bundle price minus the regular price of the item(s) you keep.