Shipping policy

Shipping Policy

Last updated: October 26, 2026

Where we ship

Fennly Co currently ships to addresses within the United States only, including APO/FPO addresses where our carriers allow. We do not ship internationally at this time.

Processing time

Orders are processed within 1–3 business days (Monday–Friday, excluding US holidays) after payment is confirmed. You will receive an email with tracking information once your order ships.

Delivery time

Free shipping. Orders ship within 1–3 business days and typically arrive in 7–14 business days. Delivery times are estimates, not guarantees, and may be longer during holidays, severe weather or carrier delays.

Multiple packages

Because items may ship from different warehouses, orders with more than one item (including The Shedding Kit) may arrive in separate packages on different days. You will receive tracking for each package.

Shipping rates

Shipping rates are calculated and shown at checkout before you pay. We currently offer free standard shipping on all US orders.

Duties and taxes

Some orders ship from our international fulfillment partners. Any import duties are covered by us, so you will not pay anything extra on delivery. Applicable sales tax is calculated at checkout.

Lost, late or damaged packages

If your tracking shows no movement for 7 business days, your package is marked delivered but you have not received it, or your item arrives damaged, email us at fennlyco@gmail.com with your order number (and photos for damaged items) and we will help with a replacement or refund.

Wrong address

Please double-check your shipping address at checkout. If you notice an error, contact us as soon as possible. We cannot change an address after the order has shipped.